Returns & Exchanges

At CoolKapray, we want you to love what you wear, which is why we offer a hassle-free 14-day return and exchange policy for all unworn items with original tags. Whether it is a fit issue or a change of heart, we are committed to making your shopping experience seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer support team with your order number and the reason for your return.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all labels, tags, and protective seals are intact and undamaged.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location near you.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.